Delivery

Deliveries are made via our own delivery vehicle, courier service or Australia Post, depending on the order. We aim to dispatch orders with 24-48 hours once payment is received. Please note we cannot deliver to PO boxes unless the order is shipped via Australia Post, chemicals or aerosols cannot be shipped by Australia Post.


Freight Charges

We offer flat rate shipping by postcode to Newcastle, Maitland, Hunter Valley, Port Stephens, Lake Macquarie and Central Coast areas. Delivery charges are calculated at checkout. For freight outside these areas and Australia wide deliveries, we will get back to you with a cost prior to dispatch.



Dangerous Goods

Some chemicals are classified as hazardous and incur a dangerous goods surcharge, or they are only available to pick up in store.


Back Orders

Most items listed online are stock items. However, should any item be temporarily out of stock. This item will be placed on back order and dispatched at as soon as the item is received.


Special Order Items

If you are looking for a particular item and it is not listed on our website. Please contact one of our team members and we will be able to assist you with a quote. Please note that special order items or custom orders are non-returnable.


Returns

  • If you are unhappy with your purchase, please return it to us with your invoice for a refund or credit.
  • Returns must be made within 7 days of receipt.
  • All products must be unused and in original packaging.
  • Freight charges cannot be refunded.
  • A re-stocking fee may be applicable.
  • Special order non-stock items or custom made items are non-returned and non-refundable.
  • Returns can be made instore at our Newcastle Showroom.

Faulty Items

Please contact us immediately if your item is faulty or has a manufacturer's defect. Some products come with a manufacturer's warranty.


Trade Accounts

We offer 30 day credit accounts to approved trade customers. Please contact us and we can arrange an application for credit account.


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